Terms & Conditions


The following terms and conditions apply to all sales transactions with Atelie A. Demetriades Ltd (The Company) including online sales from and are valid whether sales orders are placed electronically, by fax, mail or phone.

Navigating the content of our site implies your agreement to the following terms and conditions of use, regarding the side and its content, our Company provides its services and products to both businesses and end consumers. Nothing in these terms and conditions should be taken to limit a consumer`s satisfactory rights.

Prices do not include carriage cost and VAT. Check our section for accepted payment methods, delivery charges and information given for the progress of your online orders.

Photos, dimensions, colours and illustrations are given with honesty, but are approximate and do not form part of any contract entered into by the Company. We may vary such specifications at any time in our effort to continually improve and improvise with our products. It must be clear that products may differ from different batches and reasonable variation will be deemed acceptable.

It`s our costumers responsibility to value all information we include in our side on any product in order to determine the products suitability for its intended use. We would politely answer any customer questions or technical specifications requested by phone, however advice as to suitability given over the phone should be regarded as general guidance and may not take account of the customer`s exact situation or circumstances.

Suitability for purpose and liability

Atelie A. Demetriades Ltd makes no representations or warranties of any kind, express or implied, about the information provided in this site. Links from this site are provided for your information and convenience only. No responsibility or liability can be accepted for the content of any linked sites.

To the full extent permitted by law the Company excludes all liability for any direct, special, indirect or consequential damages or any other damages of any kind resulting from the use of, or inability to use, the goods or any information obtained either directly or indirectly from this site, or any action taken as a result of using any such information.

Product Availability and Delivery

Any reference to a product does not amount to a promise that such product will be available at any time or that the product is available in all countries.

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. If the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or cancelling the order and receiving a full refund if the order has been pre-paid.

Delivery within Cyprus will normally take place within 2 to 5 working days of the order being placed. Please discuss any particular delivery requirements with us. Every effort will be made to deliver the goods as soon as possible after your order has been accepted and within 30 days of your order unless we notify you to the contrary. However, we will not be liable for any loss or damage suffered by you through any delay in delivery.

The costumer shall, if required by the Company, accept delivery by installments but shall not be entitled to demand delivery by installments, except where specifically agreed by the Company.

The Company shall not in any circumstances be liable for loss or damage to goods in transit to the customer unless:

a)    Any damage or shortage is reported in to the Company within 5 days after delivery.

b)    In the case of total loss the customer notifies the Company of the non-arrival of the goods within a reasonable period (not exceeding 7 days) after receipt of the Company`s invoice.

In the event of goods or materials being collected by or on behalf of the customer its servants or agents such collection will constitute delivery to the customer.

If the Customer cancels a specially manufactured or customized order before its completion he shall become liable to pay to the Company a sum equal to the cost of the labor, materials and overheads expended in the execution of the said order, up to the date of the receipt of such cancellation, plus the profit which the Company would have made but for such cancellation. This shall not apply to finished products normally held in stock by us.

Account customers: Where payment is not normally to be made until after delivery and the latter is delayed by the Customer`s inability or unwillingness to accept such delivery at the time the goods are ready for dispatch, the Company reserves the right to demand payment in full after giving notice of its readiness to deliver the goods and to charge the Customer any storage expenses it may have to incur.

Return of Goods

Please call for instructions before returning any goods. Except where the goods are faulty or incorrectly supplied there is no automatic right on refund in transactions and the circumstances should first be discussed with the Company.

Restocking of goods and arranging credits or refunds is a costly exercise. If there is no fault on the part of the Company but notwithstanding we agree to accept the goods back, we shall normally apply a restocking administration charge of 10% of the value of goods returned with a €10 minimum and the purchaser is responsible for round trip carriage charges. So if you are uncertain about a purchase call us and we will be pleased to advise rather than risking ordering the wrong thing.

Goods sold by the Company and returned by the customer to the Company shall be at the sole risk of the customer until such goods shall have come into custody of the Company at the premises of the Company. This shall equally apply if the Company arranges collection of returned goods at the customer`s request and expense.

In order to receive a refund, the goods must be returned to us unused, and wherever possible in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. For goods supplied in a box specifically intended for the item in question, absence of or damage to the original box shall render the returned goods as unsuitable for resale so a credit or refund will not be possible.

Carriage costs will only be refunded if the item is faulty.  If you would like us to arrange collection of goods for return, please contact us. Return carriage costs will be deducted from any refund due.  It costs more to collect goods than to dispatch them in the first place so our collection charges are higher than our delivery charges.

If items are purchased with ‘free delivery’ this means that we funded the delivery cost out of the value of the sale.  If goods are subsequently returned for credit the cost to us of arranging the original delivery will be deducted from the amount credited.

Title and Risk

All goods sold by the Company shall remain the property of the Company until the payment of the price in full.  The goods shall be the sole risk of the customer from the time at which they are delivered to the appointed delivery address.

General Clauses

The Company reserves the right to change these terms and conditions of use at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of these terms and conditions of use as modified by the posted changes.

All rights, including copyright, in the content of this site are owned by Atelie A. Demetriades Ltd.  Any trademarks belonging to third parties are acknowledged.

These terms and conditions of use shall be governed by and construed in accordance with the laws of Cyprus and disputes arising shall be subject to the exclusive jurisdiction of the Cypriot courts. Those who choose to access the site from other jurisdictions do so on their own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable.

Notwithstanding that any part of these Terms and Conditions may prove to be unenforceable, the other provisions of our agreement and the remainder of the provision in question shall remain in full force and effect.  No amendment to these terms shall be valid unless agreed in writing and signed by the Company.

For Account customers, unless otherwise agreed, payment shall be made by the customer in full on or before the 30th day following the end of the month of invoice.

When registering on this website, the user name and password selected by you are personal to you and it is your responsibility to keep them secure. In the case of unauthorized use of our Reseller zone we may deny the user and password access to that part of the site in future.

We take your privacy seriously and will not knowingly disclose any confidential data about you.  Please refer to our Privacy Policy.

VAT No. 10015185 O    Company Registration No. HE 15185

Atelie A. Demetriades Ltd is a privately owned incorporated business with a Cyprus based office, showroom, manufacturing and warehouse facilities.

Mr Andreas Demetriades founded the business in 1981 and Mr Demetris Demetriades is the Managing Director, at present.